Common questions, plainly answered.

Orders ship within one business day from the warehouse closest to your address. Standard shipping is typically 3 to 5 business days within Canada. You'll get a tracking number by email as soon as the order is on its way.

Returns are accepted only on factory-sealed bottles (both seals intact, never opened). If you purchased through Amazon, you can start the return through Amazon support. Once a bottle has been opened, we can't accept it back for product safety reasons. If a product you've already opened isn't the right fit, our 60-day first-order satisfaction policy has you covered for a full refund. See the next question for details.

We offer a 60-day first-order satisfaction policy. If you tried your first bottle of a product and it wasn't the right fit, for any reason, send us a message through our contact form with your order ID. We'll refund you in full to your original payment method (3 to 5 business days, depending on your bank).

Not yet. We're working on adding a subscribe option directly on kashanutrition.com. We'll update the site as soon as it's live, so keep an eye out. In the meantime, you can use Amazon's Subscribe & Save (see the next question).

Subscribe & Save is Amazon's auto-delivery program. Here's how it works:

• Open a Kasha product page on Amazon and select "Subscribe & Save."
• Pick your quantity and delivery schedule.
• Amazon emails you a reminder before each delivery, showing the upcoming price and discount.
• The discount rises to 15% on every item when you receive 5 or more subscription products in one auto-delivery to one address.
• Skip, change, or cancel anytime from your Amazon account.

Because we fulfill through Amazon's network, Amazon doesn't give us access to manage or cancel customer subscriptions on our end. You can cancel directly from your Amazon account:

• Open Subscribe & Save Manager in your Amazon account.
• Find the Kasha subscription you want to cancel.
• Select "Manage subscription" and then "Cancel subscription."

A Natural Product Number (NPN) is the eight-digit licence issued for natural health products approved for sale in Canada, based on a review of the available scientific literature behind its claims, dose, and ingredients. Every Kasha product carries an NPN, printed on the label and on its product guide, and you can look up any NPN in Health Canada's Licensed Natural Health Products Database.

Yes. Kasha Nutrition is a small Canadian business based in Vancouver, BC. Our products are formulated and manufactured in Canada in GMP-certified facilities, and each one is licensed by Health Canada with its own NPN.

Yes. Every batch is independently tested for microbiology and heavy metals at an ISO-accredited lab, on top of our in-house quality checks. Every product carries an NPN, which you can look up on the public NPN registry.

Yes. Health Canada licenses every Kasha product for sale in Canada, and each one carries its own NPN. The licence covers the formula's safety and labelled use. You can verify any of our NPNs in Health Canada's Licensed Natural Health Products Database.

Yes. Find the lot number on the bottom of the bottle (or the side) and email it to info@kashanutrition.com along with your order ID. We'll send the third-party test report for that batch.

Pregnant or breastfeeding individuals should consult a healthcare practitioner before using any natural health product. In addition, some Kasha products carry specific pregnancy or breastfeeding warnings on their licence. Check the label or the product guide before starting anything new.

We always recommend talking to your healthcare provider first. They know your situation, your medications, and what's right for you. Every Kasha product is NPN licenced, with cautions and contraindications listed on the label for any condition that warrants extra care.

Every body is different, so timelines vary. Two people can take the same product at the same dose and have very different experiences. Your starting point plays a role too: diet, sleep, stress, activity level. Follow the directions on the label, take it consistently, and your healthcare provider can help you make sense of how it's going over time.

We always recommend talking to your healthcare provider before combining supplements, especially if you take prescription medication or have a health condition. Once you've got the green light, we suggest introducing one product at a time so you can see how your body responds before adding the next.

A cool, dry place out of direct sunlight is all you need. The label has any product-specific notes.

Each bottle is labelled with an expiry date. Most Kasha products have a shelf life of 3 years from the manufacturing date.

Each product guide notes its specific allergen and dietary status. The majority of our line is non-GMO, gluten-free, and vegan.

No. Every active ingredient is listed by name and dose. You know exactly what's in every capsule.

On its product guide (or its Amazon listing). We list every medicinal ingredient by name and dose, cross-referenced to its NPN. Non-medicinal ingredients are listed by name.

When picking an ingredient form, we look at three things: standardization, purity, and processing method. Herbs are standardized to their active constituents, so the active dose stays consistent batch to batch. We use high-purity inputs (for example, 99% β-NMN, magnesium bisglycinate, purified shilajit standardized to 50% fulvic acid). Processing methods are chosen to minimize degradation and unnecessary fillers.

The best way to reach us is through our contact form. We read and reply to every message personally, usually within 1 to 2 business days. Product question, order issue, or anything else, send a note and we'll take it from there.

Always. Being a small business is what lets us stay close to our customers and shape what we make next around what we hear back. A lot of our roadmap comes from customer ideas. Send us a message through our contact form and we'll write back personally.

Yes. If you already use Kasha and want to share it with your audience, email info@kashanutrition.com with a quick intro and a link to your platform. We read every application.

We're open to it. Email info@kashanutrition.com with what you have in mind and we'll set up a call.

Yes. Email info@kashanutrition.com with your company name, product interest, estimated volume, and region. We handle these case by case.