Shipping & Returns
The Kasha promise

If your first bottle of a Kasha formula isn't the right fit for you, opened or unopened, email our team with your order ID within 60 days and we'll refund you in full to your original payment method.

Email support →
Shipping

Where & how fast

Orders ship within one business day from the warehouse closest to your address. Most arrive within 3 to 5 business days within Canada. You'll get a tracking number by email as soon as the order is on its way.

Free shipping

Over $60 CAD

Free standard shipping on every order $60 CAD or more. Flat $7.95 CAD on orders under $60.

Returns

Factory-sealed bottles only

Returns are accepted only on factory-sealed bottles (both seals intact, never opened). If you purchased through Amazon, you can start the return through Amazon support. Once a bottle has been opened, we can't accept it back for product safety reasons.

If a product you've already opened isn't the right fit, our 60-day first-order satisfaction policy has you covered. See our refund policy.

Refunds

60-day first-order satisfaction policy

Your first bottle of any Kasha product is covered by our 60-day first-order satisfaction policy, opened or unopened. If it isn't the right fit for you, email info@kashanutrition.com with your order ID within 60 days and we'll refund you in full to your original payment method (3 to 5 business days, depending on your bank).

Other FAQs.

Order & Tracking

Website +
How do I track my website order?+
  • Your tracking number arrives by email the same day your order ships.
  • You can also find it under Orders in your account page.
  • If you don't see anything after 2 business days, check your spam folder.
  • Still nothing? Send us a message through our contact form.
I haven't received an order confirmation email. What now?+
  • Check your spam or promotions folder. Confirmations sometimes land there.
  • If it's still missing 30 minutes after placing the order, send us a message through our contact form with the email address you used at checkout.
  • We'll resend the confirmation manually.
Can I change or cancel my order after placing it?+
We process most orders within the hour, so timing matters:
  • Send us a message through our contact form right away.
  • If the order hasn't shipped, we'll cancel or adjust it.
  • If it's already on its way, get in touch once it arrives and we'll sort it out from there.
An item is missing from my package. What do I do?+
  • Send us a message through our contact form with your order ID and a quick note about what's missing.
  • We'll send the missing item at no cost to you.
My package was marked delivered, but I can't find it. Now what?+
Try these in order:
  • Look for a delivery photo or notice in your tracking link.
  • Walk through the usual drop-off spots: porch, mailbox, side door, building lobby, neighbour.
  • Ask anyone else in your household.
  • If it still hasn't turned up after 48 hours, send us a message through our contact form.
  • We'll work with the carrier and arrange a replacement if it's genuinely lost.
Amazon +
How do I track my Amazon order?+
  • Open Your Orders in your Amazon account.
  • Find your order and select Track Package.
  • Amazon shows the carrier, the latest scan, and the expected delivery date.
  • Multi-item orders sometimes ship and arrive separately, with their own tracking.
My Amazon package is late. What should I do?+
  • Give it 48 hours past the estimated delivery date in case of a carrier delay.
  • If it still hasn't arrived, contact Amazon Customer Service (start a chat or request a call) within 30 days of the expected delivery date. They can pull up live tracking, escalate with the carrier, and arrange a refund or replacement if the package is lost.
  • If Amazon can't sort it out, send us a message through our contact form with your Amazon order ID and we'll step in.
Amazon marked my package as delivered, but I can't find it. Now what?+
Most of the time the package is somewhere nearby and not actually lost. Try these in order:
  • Look for a delivery photo or notice in your Amazon order details.
  • Double-check the shipping address on the order.
  • Walk through the usual drop-off spots: porch, mailbox, side door, building lobby, neighbour.
  • Ask anyone else in your household.
  • If it still hasn't surfaced, contact Amazon Customer Service (start a chat or request a call). They have live carrier data and can arrange a refund or replacement if the package is genuinely lost.
  • If Amazon can't help, reach out through our contact form and we'll take it from there.
How do I generate an invoice for my Amazon order?+
  • From your Amazon account, open Your Orders.
  • Find the order and click "Invoice" under the order number.
  • Select "Printable Order Summary" and use your browser's print function.

Subscription

Do you offer subscriptions on your website?+
Not yet. We're working on adding a subscribe option directly on kashanutrition.com. We'll update the site as soon as it's live, so keep an eye out. In the meantime, you can use Amazon's Subscribe & Save (see the next question).
How does Subscribe & Save work on Amazon?+
Subscribe & Save is Amazon's auto-delivery program. Here's how it works:
  • Open a Kasha product page on Amazon and select "Subscribe & Save."
  • Pick your quantity and delivery schedule.
  • Amazon emails you a reminder before each delivery, showing the upcoming price and discount.
  • The discount rises to 15% on every item when you receive 5 or more subscription products in one auto-delivery to one address.
  • Skip, change, or cancel anytime from your Amazon account.
How do I cancel my Subscribe & Save subscription?+
Because we fulfill through Amazon's network, Amazon doesn't give us access to manage or cancel customer subscriptions on our end. You can cancel directly from your Amazon account:
  • Open Subscribe & Save Manager in your Amazon account.
  • Find the Kasha subscription you want to cancel.
  • Select "Manage subscription" and then "Cancel subscription."
If that doesn't work, contact Amazon Customer Service (start a chat or request a call) and they can sort it out.