Shipping & Returns

Free shipping over $60 CAD. 60-day guarantee.

The Kasha promise

60-day money-back guarantee. No questions asked.

If a Kasha formula isn't working for you within 60 days, email our team for a full refund — open or unopened. No restocking fee, no inquisition.

Email support →
Shipping

Where & how fast

Orders ship from Vancouver, BC, usually within one business day. Canada Post or Purolator depending on destination.

  • BC / AB / ON: 2–3 business days
  • SK / MB / QC: 3–4 business days
  • Atlantic / Territories: 4–7 business days
Free shipping

Over $60 CAD or any subscription

Free standard shipping on every order $60 CAD or more, and on every Subscribe & Save order regardless of size. Flat $7.95 CAD on orders under $60.

Returns

60 days, even if opened

60-day money-back guarantee on every Kasha product — sealed, open, or partially used. Email support with your order number and we'll process the refund within 2 business days. No restocking fee.

Subscriptions

Skip, pause, swap, cancel anytime

Subscribe & Save: 15% off every recurring order plus free shipping. Skip, pause, swap products, change delivery frequency, or cancel anytime from your account — two clicks, no retention call.

Common questions

Shipping & returns FAQ.

Do you ship outside Canada?+

Currently Canadian-only. International shipping is on the roadmap.

What if the package is damaged or lost?+

Email us with photos — we'll send a free replacement on the next day's shipment.

Can I return a partly-used bottle?+

Yes — the 60-day guarantee applies whether the bottle is sealed, opened, or partially used.